Just before your Cinder is ready to ship, we’ll pull the shipping address from that order and email you to confirm. When your Cinder is shipped out, we’ll send you a tracking number.

Anytime before that, you can check on your order status and details:

  1. Go to your order confirmation page.

  2. Log into your account by clicking on the person icon icon in the top right of the website (or clicking here). 

  3. Click on your order number:
    order number

  4. Here you can view your estimated delivery date:
    estimated shipping date

  5. And check the shipping address:
    shipping address

  6. To change your shipping address, click "Update Shipping Address" and fill out the form:

    update shipping 1/3
    update shipping 2/3
    update shipping 3/3
    shipping update 4