Orders and Website Accounts

What are the details for the "Food Package" you are offering?
We're working out the details but expect to offer at least 2 options for a variety of high quality foods you can cook with Cinder. Definitely expect an...
Sat, 9 Mar, 2019 at 2:49 PM
How do I check my order status?
Just before your Cinder is ready to ship, we’ll pull the shipping address from that order and email you to confirm. When your Cinder is shipped out, we’ll s...
Sat, 9 Mar, 2019 at 2:49 PM
I'm having trouble logging into my web account
Sorry for the difficulty. The first thing to check is whether the account is under a different email. Maybe your work email was used. Next, if it's t...
Sat, 9 Mar, 2019 at 2:49 PM
How will Cinder be shipped?
FedEx Ground will be used in most cases, with the tracking number provided at the time of shipping via email. The shipping address on that specific order at...
Sat, 9 Mar, 2019 at 2:49 PM
When will I receive my Cinder?
Cinder ships in the order received, so pre-order now to reserve your spot. For US orders, here's a rough timeline based on when your pre-order was pl...
Sat, 9 Mar, 2019 at 2:49 PM
How can I check my shipping address?
Just before your Cinder is ready to ship, we’ll pull the shipping address from that order and email you to confirm. When your Cinder is shipped out, we’ll s...
Sat, 9 Mar, 2019 at 2:49 PM