We stand behind Cinder and hope you’ll find it as revolutionary as we do, so we allow a 30 day period for returns.
We extend this policy to units that were used in a normal fashion and remain in normal working order. It does not apply to water damage, damage from dropping Cinder, damage from placing Cinder close to a heat source like a gas flame, etc. We cannot accept issue returns or refunds for Cinder Grill pre-orders placed before March 2019.
If you wish to request a refund, please email us at help@cindergrill.com. Including your order number and email used to place the order will help us respond sooner. Order numbers are six digits preceded by a hash-tag (like this: #SH0000), older orders may have a 35 digit alphanumeric transaction number (like this: CON...........2F74).