Policies

Returns and refunds
We stand behind Cinder and hope you’ll find it as revolutionary as we do, so we allow a 30 day period for returns. We extend this policy to units that ...
Tue, 12 Mar, 2019 at 5:50 AM
Am I charged to cancel an order?
You may cancel anytime before shipping for a full refund, including any shipping or taxes paid, with no additional fees or penalties. This applies to pre-or...
Sat, 9 Mar, 2019 at 2:49 PM
What should I do if something is broken?
We stand behind Cinder and hope you’ll find it as revolutionary as we do, so we provide a one-year warranty. We extend this policy to units that were used i...
Sat, 9 Mar, 2019 at 2:49 PM